aws-cleaning faq’s


frequently asked questions

How much does it cost?

That depends. When you send us an online enquiry form we will get in touch to make a viewing appointment. He or she will then take a quick look around your home (number of rooms, layout, size and of course your requirements etc) then provide an on-the-spot quote.

But don’t worry there’s no obligation. You can then have as much time as you want to think about it and get back to us. Once you give us the go-ahead we will schedule in a cleaning date and time – either as a one-off or on a regular basis.

How do I pay?

It’s easy and convenient. You simply give us a cheque, cash or pay direct into our account which is displayed on the bottom of our invoices. All of which are payable on completion of the clean.

How long does the clean take?

Again that depends. We don’t quote on time, we quote on job. So, you will pay the same price every time regardless of how many cleaners or how long it takes. This gives you consistency and also puts the onus back on the aws cleaning team to get the done properly and efficiently.

Can I have a trial period?

A trial period isn’t really required as you can cancel aws cleaning service at any time. Just call us up. There’s no obligation with a regular clean to continue the service – but if there is anything you’re not happy with, please tell us as we will always try to resolve or improve rather than loose you as a valued customer.

What about a key – or access to my property if I’m out at work?

That’s not a problem. We hold keys to most of our customers’ homes as a lot of them work full time. It goes without saying – we will handle keys in the best interests of security and discretion at all times. Alternatively, if you’d prefer to be at home when our cleaners visit that’s fine too.

How can I trust your cleaners?

Because our interview, training and vetting procedures help ensure our operatives are all highly dependable, careful, discreet and trustworthy. This is a high priority of ours and one we take very seriously. We have a reputation as one of the best home cleaning services in the area so do everything within our power to keep it that way.

And are they insured?

Yes – fully. Unlike many private cleaners, our staff are all fully insured so in the event of an accident on your home – you can be rest assured aws cleaning will take care of everything.

Please feel free to ask one of our customer service team for any other questions.

T: 0845 862 1411

or visit our online enquiry form!